Frequently Asked Questions | East TN Walk-in Clinics

Answers to our most frequently asked questions

What kind of medical treatment do you provide?

We specialize in fast and effective physician care, for most non-life threatening conditions due to illness or injury, as well as preventive care, travel medicine, and employers services. We bridge the gap between a primary care physician and the ER, providing extended hours, seven days a week, with CLIA certified labs, digital x-ray, splints & braces, vaccines, and more.

However, if you have a life-threatening condition or emergency, you should always call 911 and seek a hospital ER.

What's the difference between Urgent Care and Emergency Room?

Urgent care is for conditions that require prompt attention but do not pose an immediate, serious threat to your health or life. In general, if your medical issue is life threatening call 911 or go directly to a hospital emergency room. If not, an urgent care center such as AFC Urgent Care and Family Care is an excellent alternative.

Do you treat all ages?

We treat adults and children, ages 6 months and up.

Do I need to make an appointment?

No, you can walk in during our normal business hours and be seen by a physician without a long wait. Most patients are in and out in about an hour.

How much does a typical visit cost?

An average visit costs $110.

For insured patients, we collect your deductible and/or your co-pay at the time of service, and then bill your insurer for you. After your insurer sends an EOB (explanation of benefits) to us, AFC Urgent Care will bill you for any balance still due.

The costs for our state of the art digital X-ray is additional, but we will always explain the cost before proceeding with any procedure so you can decide to move forward or not.

We have a standard discount for all of our rates for patients without medical insurance.

Can I get a discount?

Our rates are very affordable for self-pay patients. For insured patients, coverage depends on your plan and deductible.

Do you take my insurance?

We participate with most insurance carriers. Click here for a list of insurance we accept.

If I have insurance, will I get a bill after my visit?

Our fees are fixed, but the amount that your insurance company covers depends on your specific plan, coverage and deductible. After your insurer produces an EOB (explanation of benefits), if there is a balance due, we will bill you for the remaining balance.

Can you do sports and camp physicals?

Yes, we can. No appointment is needed. Just come in on a walk-in basis, and we’ll perform the physical. If there’s a required form, please bring that with you.

Do you do physicals?

We can do sports, camp, and school physicals. We also do pre-employment and DOT physicals.

Do you provide seasonal flu vaccinations?

Yes, we do. Please visit one of our convenient locations during flu season to receive your flu immunization.

I am going abroad. Do you offer travel immunizations?

Yes, please visit our Travel Medicine page to learn more about our Travel Medical Program.

How much do specific travel vaccines cost?

The cost of each vaccine is different. You will be contacted by our medical team after you submit the Travel Vaccination Questionnaire, and they will let you know the cost of each vaccine.

Do you treat allergies?

We provide treatments that can alleviate common allergy symptoms such as coughing, sneezing, itchy eyes, runny noses, etc. Also, we provide nebulizer treatments for when allergies trigger asthma.

What are various allergy symptoms and triggers?

There are different ways to tell if you are having an allergic reaction. Sneezing, runny nose, watery eyes, and sinus headaches are the most common. Asthma and skin rashes also happen in some cases. Ear infection, eye irritation, and muscle or joint pain are more serious. These prompt you to seek medical attention as soon as possible.

Do you do gynecological exams?

We perform gynecological exams when appropriate. We do not offer Pap Smears.

Do you treat STDs?

Yes, we do. And rest assured that we treat your medical information with a high degree of confidentiality and discretion.